Warranty Policy

GENERAL TERMS

  • In the event that the warranty is not eligible, we will advise and support the customer with maximum responsibility.
  • Product warranty is to fix defects, technical problems that occur due to the fault of the manufacturer of that product.
  • The product must be within the warranty period specified by each manufacturer and each device.
  • Repairs and replacement parts or exchanged products will be warranted for 3 months from the date the customer receives the product back, or according to the remaining warranty period of the product, whichever is longer.
  • Products that are not eligible for warranty or have expired warranty will be repaired for a fee. ELAS will contact the customer and quote before repair if the total cost (wage + parts + VAT) is more than 500,000 VND or when there is a request for a quote from the customer in advance.

WARRANTY DISCLAIMER

  • The product has exceeded the warranty period stated on the warranty card and sealed stamp.
  • For products that cannot be traced back to ELAS, we reserve the right to refuse the warranty.
  • Lost ELAS sales invoice
  • The ELAS warranty seal is torn, broken or modified.
  • Warranty card (if any) does not specify the Serial number and date of purchase.
  • The serial number on the product and the warranty card do not match or cannot be identified for any reason.
  • Damage caused by natural disasters, accidents or installation, misuse of the manufacturer’s instructions.
  • The product is damaged by mechanical impact, dropping, breaking, impact, scratches, dents.
  • The product shows signs of damage caused by rats or insects.
  • Arbitrarily dismantling, repairing by individuals or technicians not authorized by ELAS.

WARRANTY NOTES

  • In the event that the warranty is not eligible, we will advise and support the customer with maximum responsibility.
  • Product warranty is to fix defects, technical problems that occur due to the fault of the manufacturer of that product.
  • The product must be within the warranty period specified by each manufacturer and each device.
  • Repairs and replacement parts or exchanged products will be warranted for 3 months from the date the customer receives the product back, or according to the remaining warranty period of the product, whichever is longer.
  • Products that are not eligible for warranty or have expired warranty will be repaired for a fee. ELAS will contact the customer and quote before repair if the total cost (wage + parts + VAT) is more than 500,000 VND or when there is a request for a quote from the customer in advance.
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