Privacy Policy

We are Electrical Equipment & Automation System Joint Stock Company (ELAS, JSC) with head office at: No. 33A–267/30 Hoang Hoa Tham, Ba Dinh District, Hanoi. To access and use some services at, you may be required to provide us with personal information including: Full name, email address, phone number, address… ELAS collects the information we deem necessary provided by you for the purpose of improving user service and customer shopping experience.

1. What do we collect and store?
While you are on the website, we will monitor:

  • Products you viewed: ELAS will use for the purpose of display products you have viewed recently.
  • Location, IP address, and browser type: ELAS will use for purposes like tax and shipping estimates.
  • Shipping address: ELAS will request you to fill in this field to estimate shipping costs before you sent order and ship it to you.
  • ELAS will use cookies to track the contents of your shopping cart while you access our website.

When you make a purchase from ELAS, we will ask you for information including your name, billing address, shipping address, email address, phone number, credit card/payment information and financial information additional accounts such as account name and password. ELAS use this information for some purposes such as:

  • Send you account information and orders you have placed.
  • Feedback to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Setup your account on the ELAS service.
  • Comply with all the regulations we set.
  • Improve the quality of our sales service.
  • Send you promotional messages
  • When you create an account, we will save your name, address, email and phone number, to use for future payments.

2. We share your data with:
ELAS undertakes not to sell, share, or disclose your personal information to any other third party. ELAS use Secure Sockets Layer (SSL) to secure user information from invalid data access. We understand that your rights in the protection of personal information are also the responsibility of ELAS, so in case of any questions or comments related to this privacy policy, please contact us via email. email:

3. How long does your data last:
Customer’s personal data will be stored until they request to cancel. Remaining in all cases personal information of customers will be kept confidential on the server.

4. Who in our team has access:
Members of our Company may access the information you provide:

  • Purchase information such as: What to buy, when to buy and address to send products.
  • Provide customer information such as: Your name, email address, payment information and shipping address.
  • Members of our Company have access to this information to help you order fulfillment, refund processing and support you.

5. Which third parties will receive your information?

We accept payments via Banks, Visa card During the processing, some of your data will be transferred to them, including information needed to process payment, such as total order value or invoice information.

6. Commitment to protecting customer personal information:
Customers’ personal information on is committed to absolute confidentiality in accordance with ELAS’s personal information protection policy. The collection and processing of information of each customer is only done with your consent, unless otherwise provided for by law.